DTM Engineering Ltd, trading as Designer Verandas
Unit 2, Butlers Yard, Middleton Rd, Middleton, LA3 3JJ, UK
Email: info@designerverandas.co.uk | Phone: 0300 373 2722
Last updated: 11-09-2026
1. Who We Are
DTM Engineering Ltd, trading as Designer Verandas (“we”, “us”, “our”), is the data controller responsible for your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or engage our services, in accordance with the UK GDPR and the Data Protection Act 2018.
2. What Data We Collect
We may collect and process the following:
- Contact details — name, email address, phone number, and postal address, provided when you request a quote, place an order, or contact us.
- Project information — details about your property and requirements (e.g. measurements, photographs, site access) needed to design and install our products.
- Payment information — billing details. We do not store full card details; payments are handled directly by us or our bank.
- Website usage data — IP address, browser type, pages visited, and how you interact with our website, collected via Google Analytics.
- Marketing preferences — your choices about receiving updates and offers from us.
3. How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide quotations
- Fulfil orders, including survey, manufacture, delivery, and installation
- Process payments and manage accounts
- Provide after-sales support and handle warranty claims
- Send service updates and, where you have opted in, marketing communications
- Understand how visitors use our website so we can improve it
- Meet legal, accounting, and regulatory obligations
4. Our Legal Basis for Processing
We process your data on the following bases:
- Contract — to fulfil orders and provide quotations and services you request
- Legitimate interests — to operate and improve our business, provided your rights are not overridden
- Consent — for marketing emails and Google Analytics cookies (you may withdraw consent at any time)
- Legal obligation — for tax, accounting, and consumer law requirements
5. Cookies and Google Analytics
Our website uses essential cookies required for the site to function, and Google Analytics to collect anonymous statistics about how visitors use the site (e.g. pages visited, time on site, general location). Google Analytics cookies are only set with your consent via our cookie banner. Data collected by Google Analytics is governed by Google’s Privacy Policy. You can opt out at any time through our cookie banner or your browser settings.
6. Sharing Your Data
We do not sell your personal data. The only external processor we use is Google Analytics (website statistics). We may also disclose information to professional advisers (e.g. accountants) or to authorities where required by law.
7. International Transfers
Google Analytics may process data outside the UK. Google is certified under the UK–US Data Bridge (adequacy regulations) and applies Standard Contractual Clauses, ensuring appropriate safeguards are in place.
8. How Long We Keep Your Data
We retain personal data only as long as necessary:
- Enquiries and quotations: up to 24 months
- Customer and order records: 7 years after completion (tax and legal requirements)
- Warranty records: for the duration of the warranty period
- Marketing data: until you unsubscribe or withdraw consent
- Google Analytics data: retained per our Analytics settings (currently 14 months)
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”), where applicable
- Restrict or object to processing, including direct marketing
- Port your data to another provider, where technically feasible
- Withdraw consent at any time for consent-based processing
To exercise any of these rights, email info@designerverandas.co.uk. We will respond within one month.
10. Data Security
We use appropriate technical and organisational measures to protect your data, including encrypted connections (SSL/TLS), access controls, and secure storage. We have procedures to detect and report personal data breaches to the Information Commissioner’s Office (ICO) where required.
11. Complaints
If you have concerns about how we handle your data, please contact us first at info@designerverandas.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date of last update.
13. Contact Us
DTM Engineering Ltd, trading as Designer Verandas
Unit 2, Butlers Yard, Middleton Rd, Middleton, LA3 3JJ, UK
Email: info@designerverandas.co.uk
Phone: 0300 373 2722